Terms of service

Welcome to The Rescue Rack. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before completing any transaction.

1. General Conditions

• By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or residence in South Africa.

• We reserve the right to refuse service to anyone for any reason at any time.

• All prices on our store are listed in South African Rands (ZAR) and are subject to change without notice.

2. Products & Stock Availability (Factory Overruns)

• The Nature of Our Stock: The Rescue Rack specializes in sourcing authentic apparel factory overruns. To comply with international brand regulations, inner neck labels and tags may be cleanly cut or snipped by the factory. This does not constitute a defect; the garments themselves are in 100% pristine, retail condition.

• Limited Batches: Due to the unique nature of overrun sourcing, our stock is highly limited. Items added to your cart are not reserved and can still be purchased by other customers until your checkout is fully complete.

3. Payment & Security

• All payments are processed securely through our authorized payment gateways.

• The Rescue Rack does not store or have access to your private credit card or banking details.

4. Shipping & Delivery

• Please see our detailed shipping policy here.

5. Returns, Exchanges & Refunds

• Please see our detailed returns policy here.

6. Promotional Codes & Giveaways

• All specific rules regarding our promotional vouchers, participant codes, and social media giveaway winners are detailed here.

7. Governing Law

• These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.